Privacy Policy

WJD Repairs Ltd (“WJD Repairs”, “we”, “our”, “us”) operates www.wjdrepairs.co.uk and may operate other websites. This Privacy Policy explains how we collect, use, store and protect your personal data, and your rights under data protection law.

We are committed to protecting your privacy and complying with the UK Data Protection Act 2018, the UK GDPR, and, where applicable, the EU GDPR.

1. Information We Collect

We may collect:

Non-personally identifying information such as browser type, language preference, referring site, and the date/time of requests.
Personally-identifying information when you interact with us (e.g. name, email address, phone number, billing/shipping details, payment details).
Information provided in connection with transactions (e.g. devices sent to us, order information).

2. How We Use Your Information

We use personal data to:

Process and fulfil customer orders, including repairs, trade-ins and returns.
Provide customer service and respond to queries.
Comply with legal and regulatory requirements.
Improve our website and services.
Send service updates, product information and, where you have consented, marketing communications.

3. Data Retention

We retain personal data only for as long as necessary:

Customer and transaction data: typically 6 years, to comply with tax and legal obligations.
Device data: securely wiped immediately on receipt.
Marketing data: until you withdraw consent.
After these periods, data is securely deleted or anonymised.

4. Data Security

We use appropriate technical and organisational measures to protect data, including:

Encryption in transit and at rest.
Role-based access controls and multi-factor authentication.
Secure wiping of devices on intake (Blackbelt data erasure, certificates available on request).
Staff confidentiality agreements and training.
Regular internal reviews of data handling processes.

5. Data Sharing and International Transfers

We share personal data only when necessary:

With employees, contractors or service providers who need access to deliver our services.
With regulators, authorities, or as required by law.
With cloud service providers (e.g. Zoho, Google Workspace).

Where data is transferred outside the UK or EEA, we rely on safeguards such as the UK/EU Standard Contractual Clauses or adequacy decisions to ensure lawful and secure transfer.

6. Your Rights

Under UK and EU GDPR, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data where legally possible.
Restrict or object to processing of your data.
Request a copy of your data in a portable format.

To exercise these rights, please contact us at: privacy@wjdrepairs.co.uk.

7. Cookies

We use cookies to improve your browsing experience and analyse website use. You can disable cookies in your browser, but some features may not function correctly.

8. Data Breach Notification

We have an Incident Response Plan. In the event of a personal data breach, we will notify the relevant supervisory authority within 72 hours where required, and affected individuals if there is a high risk to their rights and freedoms.

9. Business Transfers

If WJD Repairs or substantially all of its assets are acquired, your personal data may be transferred to the acquirer under the same commitments in this policy.

10. Policy Updates

We may update this policy from time to time. Any updates will be posted on our website with the revised “last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Data Protection Officer
William Dalingwater
Email: info@wjdrepairs.co.uk
Address: Unit 9 Yorkshire Way, Doncaster, DN3 3FB, United Kingdom