Assessment that informs a decision
Link the reported fault to the device, assess its condition and record the findings. Where appropriate, provide a repair proposal and identify exceptions that need your decision.
Insurance & warranty repair support
The repair partner
behind your
device claims.
A damaged device needs a clear next step. WJD supports insurers, warranty providers and claims administrators with technical assessment, repair and return, working to your authorisation rules.
Technical assessmentRepair authorisationDevice-level reporting
FROM REFERRAL TO RETURN
REPAIR SUPPORT
Your claim.
A clear repair route.
- 01Refer
- 02Assess
- 03Authorise
- 04Repair & check
- 05Return
Illustrative workflow. Scope agreed for each programme.
Repair support, built around your process
A repair decision.
Not another loose end.
Your team needs more than a repair price. It needs to know what was found, what can be done and whether further approval is needed. We agree those handovers before devices arrive.
Your team controls the claim.
WJD provides the technical assessment and agreed repair services. Policy cover, claim acceptance and settlements remain with the insurer or claims administrator. Customer communications are scoped separately.
More than one repair route
Component replacement, glass-only refurbishment and board-level repair can offer different routes for a suitable device. The model, fault, repair cost and required outcome guide the recommendation.
Clear approval points
Agree pre-authorised work, approval limits, parts requirements and the point at which a quotation must return to your team. Work outside the approved scope needs a decision, not an assumption.
An outcome you can reconcile
Distinguish repaired devices, no-fault-found outcomes and units returned unrepaired. Agree final checks, device-level records and the dispatch information needed for your claims system.
The operational handover
From your reference
to the return shipment.
The exact sequence, turnaround and reporting are agreed with your team. A typical programme follows these steps.
- 01
Refer & receive
Send your reference, device details and reported fault. Physical receipt is recorded separately from advance device information.
- 02
Assess & quote
Review the device and report the repair route, proposed work and any exceptions against the agreed criteria.
- 03
Authorise
Apply the agreed approval rules. Separate work that can proceed from work waiting for a decision.
- 04
Repair & check
Complete the authorised repair and the relevant final checks. Record unresolved faults and any further approval needed.
- 05
Return & reconcile
Confirm the outcome and return arrangement. Provide the agreed device references and dispatch information.
Set up the programme properly
The important details.
Agreed at the start.
A programme works best when its responsibilities are clear. These are the details we will work through with you.
Devices & repair standards
Models, fault categories, parts policy, cosmetic requirements and final test scope.
Commercial rules
Quotation format, authorisation limits, declined repairs, no-fault-found cases and warranty terms.
Service & logistics
Intake format, turnaround targets, exception handling, transport and responsibility at each handover.
Reporting & data
References, updates, access, data handling and the measures your team needs to review the programme.
Turnaround targets and reporting measures are agreed for your programme. No universal repair rate, saving or service-level guarantee is implied.
Keep the repair record connected.
WJD OS can link customer references, repair updates, approvals and dispatch information through an agreed customer integration. Your claims system remains your system.
Before we get started
A few useful
answers.
Have a specific process or technical requirement? Talk it through with the team.
Talk to WJDDo you make insurance coverage decisions?
No. Our role is technical assessment and the repair services agreed for the programme. The insurer or claims administrator remains responsible for policy and claim decisions.
Can you assess a device before a repair is approved?
Yes. We can discuss an assessment and quotation workflow, including which work may proceed automatically and which decisions need your approval.
Can we include smartphones, tablets and consoles?
Share the models and faults you expect to refer. We will confirm supported repair routes, testing requirements and the appropriate receiving operation.
What happens when a device should not be repaired?
Agree the criteria and return route at setup. A device that is unsuitable for repair or outside the agreed commercial limit is recorded for the appropriate decision, rather than treated as a successful repair.
Can repair updates come back into our system?
WJD OS has a documented customer API for agreed integrations. The integration scope, access and update frequency are confirmed during onboarding.
Tell us how your
claims operation works.
Bring the device mix, expected volumes and your approval process. We will work through the repair support you need.